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Contact Us - Personal Customers

For general account information: See the list below based on your need. You can also call 678-284-3432 during normal business hours. Customer Service Representatives are available to assist you.

To send us general questions or comments, use our secure online contact form.

For Most Requested Services including information on how to change an address or order check copies, see our Customer Service area.

Contact Phone Number Email Hours Purpose
Customer Service 678-284-3432 Email Representatives are available during normal business hours General account information, checking, savings, CDs
HeritageBank24
Telephone Banking
404-897-5447     General account information, checking, savings, CDs
Online Banking Support 678-284-3433   Representatives are available during normal business hours General help with Online Banking and BillPay


Department Phone Number Email Mailing Address Purpose
Check Card 678-284-3432 Email   General inquires about your ATM or Check Card

Report lost or stolen cards

Account balance

Transfer funds

Activate your Check Card
Credit Cards Branch Location   Payments:
Bank Card Center
PO Box 569200
Dallas, TX 75356
Report lost or stolen cards

Request credit line increase

ATM access options
Investments 770-478-8881 Email   Schedule an appointment with investment counselor

Account questions

Brokerage questions

Place orders for stocks, bonds, mutual funds, options
Mortgage Loans 770-478-8881     Mortgage account inquiries
Retail Lending Branch Location Email   Early payoff quotes

General inquiries


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